Store Policy

Plant Return Policy

Our return policy is simple, honest, and built around the delicate nature of shipping live plants.

We accept returns when a plant arrives visibly damaged — broken stems, crushed leaves, or a root ball that has come apart during transit.

12-Hour Damage Window

You have 12 hours from the time of delivery to report a damaged plant. After that window closes, we are unable to process a return or offer a replacement.

How to Report Damage:

Step 1: Take Photo

Take a clear photo of the plant showing the damage immediately upon unpacking.

Step 2: Email Us

Email us at support@indoorplant.in within 12 hours of delivery.

* Be sure to include your Order Number and attach the photos. We will respond within 24 hours with instructions for your replacement or return.

What is Not Covered:

•Change of mind after ordering.
•Slight drooping or leaf curling from transit stress (this is normal and resolves within 2-3 days with proper light and watering).
•Damage caused by improper watering, direct sunlight exposure, or repotting right after delivery.
•Plants reported more than 12 hours after delivery.

If you are unsure whether your plant's condition qualifies under our policy, send us a photo anyway at support@indoorplant.in and we will advise honestly.