Plant Return Policy
Our return policy is simple, honest, and built around the delicate nature of shipping live plants.
We accept returns when a plant arrives visibly damaged — broken stems, crushed leaves, or a root ball that has come apart during transit.
12-Hour Damage Window
You have 12 hours from the time of delivery to report a damaged plant. After that window closes, we are unable to process a return or offer a replacement.
How to Report Damage:
Step 1: Take Photo
Take a clear photo of the plant showing the damage immediately upon unpacking.
Step 2: Email Us
Email us at support@indoorplant.in within 12 hours of delivery.
* Be sure to include your Order Number and attach the photos. We will respond within 24 hours with instructions for your replacement or return.
What is Not Covered:
- •Change of mind after ordering.
- •Slight drooping or leaf curling from transit stress (this is normal and resolves within 2-3 days with proper light and watering).
- •Damage caused by improper watering, direct sunlight exposure, or repotting right after delivery.
- •Plants reported more than 12 hours after delivery.
If you are unsure whether your plant's condition qualifies under our policy, send us a photo anyway at support@indoorplant.in and we will advise honestly.