Frequently Asked Questions
Find answers to common questions about our plants, delivery process, and policies.
Categories
Ordering
How do I place an order?
You can place an order directly on our website. Simply browse our plant collections or talk to our AI Advisor to find the perfect plant, add it to your cart, and proceed to our secure checkout.
Can I modify or cancel my order?
Orders can be modified or cancelled within 4 hours of placement. Please contact our support team immediately at support@indoorplant.in with your Order ID.
Do you offer cash on delivery?
Yes, we offer Cash on Delivery (COD) for most pincodes across India for orders under ₹5,000. The COD option will be available at checkout if your pincode is eligible.
Delivery
Where do you deliver?
We deliver to over 15,000+ pincodes across India. You can enter your pincode on any product page to check if we deliver to your specific location.
How long does delivery take?
Standard delivery typically takes 3-5 business days. In metro cities, you may receive your order within 1-2 days. All plants are shipped using our specialized secure packaging to ensure they arrive safely.
What if my plant arrives damaged?
We offer a 12-Hour Return Policy for damaged plants. If your plant arrives damaged or spoiled, simply take a photo within 12 hours of delivery and send it to our support team. We will issue a return or replacement immediately. Please note that returns are allowed only for damaged plants.
Plants & Care
Do the plants come with pots?
All plants come in a basic nursery grower pot by default. You have the option to upgrade to a premium ceramic, terracotta, or self-watering pot directly on the product page before adding to your cart.
How do I care for my new plant after delivery?
Every plant comes with a detailed care card. Additionally, you can always ask our AI Advisor specific questions about your plant's care routine, watering schedule, and lighting needs.
AI Advisor
How does the AI Plant Advisor work?
Our AI Advisor acts as your personal horticulturist. It asks you a few simple questions about your home's lighting, your experience level, and lifestyle, and then recommends the best plants that will thrive in your specific environment.
Is the AI advisor free to use?
Yes! The AI Advisor is completely free for everyone to use, whether you're browsing or looking for care advice for a plant you already own.